At HEED, we know you are excited to receive your new apparel. We have partnered with premium logistics providers to ensure your order from www.shopheed.com reaches you safely, promptly, and in pristine condition.
1. Order Processing Time
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All orders are meticulously quality-checked, packed, and dispatched from our facility within 1-2 days of order placement.
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Orders placed on Sundays or national holidays will be processed on the next business day.
2. Estimated Delivery Timeline
Once dispatched from our facility, you can expect your HEED apparel to arrive within:
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Delhi NCR (Local): 1 to 2 business days
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Major Metro Cities: 2 to 3 business days
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Rest of India: 3 to 5 business days
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Please note that these are estimated timeframes provided by our courier partners. Delivery times may occasionally vary due to external factors like weather conditions or local logistical constraints.
3. Shipping Costs & Cash on Delivery (COD)
We strive to keep our shipping rates as transparent and customer-friendly as possible.
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Prepaid Orders: We are pleased to offer [free shipping] on all prepaid orders (Credit/Debit Card, UPI, Net Banking).
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Cash on Delivery (COD) Orders: COD is available across most pin codes in India. Please note that an additional nominal fee (e.g., ₹50-₹99) will be applied at checkout for all COD orders. This is a mandatory "cash handling" fee charged directly by our carrier partners, not by HEED.
4. Tracking Your Order
We believe in keeping you updated every step of the way.
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As soon as your package leaves our facility, you will receive a shipping confirmation via email and WhatsApp (if opted in).
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This message will include your Airway Bill (AWB) number and a direct tracking link so you can monitor your package's journey in real-time.
5. International Shipping
Yes, HEED ships globally! We want everyone to experience our everyday luxury.
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International shipping is available and applicable with an added cost.
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The exact shipping fee will be calculated automatically at checkout based on the weight of your order and the destination country.
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Customs & Duties: Please note that any import duties, customs taxes, or local clearance fees levied by the destination country are the sole responsibility of the customer.
6. Delivery Issues and Delays
While our courier partners have an exceptional success rate, rare hiccups can happen.
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Missed Deliveries: Our delivery partners will attempt to deliver your package up to 3 times before returning it to our facility.
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Delays: If your order has not arrived within the estimated timeframe, please don't worry. Reach out to our dedicated support team via WhatsApp at +91-7703933743 or email us at heed.brandsin@gmail.com with your Order ID, and we will immediately escalate the issue with the courier to ensure your package is delivered.