RETURN & EXCHANGE POLICY

At HEED, we take immense pride in the craftsmanship and quality of our apparel. We want you to love what you wear. If for any reason you are not completely satisfied with your purchase from www.shopheed.com, our seamless return and exchange process is here to help.

1. Return Eligibility Criteria

To ensure a fair process for all our customers, items must meet the following criteria to be eligible for a return or exchange:

Condition: The garment must be unworn, unwashed, and unaltered.
Tags & Packaging: All original brand tags, labels, and hygiene seals must be fully intact and attached. The item must be returned in its original packaging.
Timeframe: A return or exchange request must be raised within 7 days from the date of delivery.

2. Non-Returnable Items

For hygiene and clearance purposes, the following items are strictly non-returnable and non-exchangeable:

Boxer shorts and innerwear.
Items marked as "Sale" or "Clearance."
Gift cards.
Customized or made-to-order garments.

3. Damaged, Defective, or Incorrect Products

We have strict quality checks at our factory, but if you receive a damaged, defective, or incorrect item, we are incredibly sorry.

Please notify us at heed.brandsin@gmail.com within 48 hours of delivery.
Kindly attach clear photographs of the defect and the original shipping label (an unboxing video is highly recommended).
We will arrange a free reverse pickup and dispatch a fresh replacement immediately, or process a full refund if the item is out of stock.

4. Exchange Options

If you need a different size or color, we offer a hassle-free exchange process:

Exchanges are valid within 7 days of delivery.
Simply initiate an exchange request through our portal or email us. Once the original item is picked up and passes the quality check, your new requested size/color will be dispatched.
Please note: Exchanges are subject to inventory availability.

5. Return Shipping Costs

Defective/Incorrect Items: HEED covers 100% of the return shipping costs.
Standard Returns/Exchanges (Size/Fit Issues): We offer complimentary reverse pickup for your first exchange request. For subsequent returns or specific pin codes where our courier partners do not offer reverse pickup, you may be required to ship the item back to our facility, and a nominal return shipping fee of Rs.129.00 will be deducted from your final refund.

6. Refund Process and Timing

Once your returned package reaches our warehouse, it will undergo a standard quality inspection.

Approval: If the item meets our eligibility criteria, your refund will be approved.
Processing Time: Refunds will be initiated within 2-3 working days from the date of receiving the correct return at our facility.
Order Refund: The refund will be credited back to the original source of payment (Credit Card, UPI, Net Banking) and may take your bank an additional 3–5 business days to reflect the amount. Else our support team will request your bank account details or UPI ID to manually transfer the refund directly to your account within the 2-3 working day timeframe.